Frequently Asked Questions
Everything you need to know about your Backyard Discovery experience.
What are your shipping rates and delivery times?
We offer free standard shipping on all orders over $100 within the contiguous United States. Most orders are processed within 1-2 business days and typically arrive within 5-7 business days.
Do you provide professional assembly services?
Yes, we partner with certified third-party assembly experts. You can select the 'Professional Assembly' option at checkout, and a technician will contact you to schedule a convenient time once your product arrives.
What is your return policy?
We offer a 30-day return window for all products in their original packaging. Please note that a restocking fee may apply, and the customer is responsible for return shipping costs unless the item is defective.
What kind of warranty comes with my purchase?
All Backyard Discovery products come with a 1-year limited warranty against manufacturer defects and a pro-rated warranty on wood components to ensure your outdoor equipment lasts for years to come.
How do I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website. You can also track your status directly through your account dashboard.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free financing options through Affirm for qualifying purchases.